SHIPPING AVAILABLE TO THE U.S. ONLY AT THIS TIME. WE APOLOGIZE FOR ANY INCONVIENCES
Handled With Care, Always
Every single order that comes from Evergreen Crystals and Gems is packaged like it's our own. We take pride in how we pack your items, and in how secure our packaging is. Each package is handled with care, love, and respect as we value every single order regardless of cost or volume. We package your items using bubble wrap, tissue paper, shredded paper, and reusable cloth/plastic bags, or a combination thereof. Please recycle any packaging items that you can to help our environment! All items are securely wrapped and secured with packing materials to ensure that each item arrives as it was when you purchased it. Should an issue arise with the packaging/handling of your order because of a mistake we made, you may be eligible for a refund, and we will discuss moving forward via email.
Your shipping cost is a flat rate cost, based on the shipping choice you make at Checkout. Typical orders have a flat rate cost of $6 for normal shipping/processing. Orders that are heavier than 4-5 lbs. may be subject to a shipping cost increase which is calculated at checkout based on weight, size, and destination. Unfortunately for those large orders we are unable to alter shipping costs as these determining factors mentioned are auto-generated by the shipping courier. Shipping costs cannot be waived or altered after your order has been placed. With this being said, if you place multiple orders within a small timeframe (currently 1-2 days), we are unable to combine shipping costs, but can combine your orders if you contact us (or if we catch it first and contact you). We are unable to remove additional shipping from a secondary+ order due to shipping being calculated by the factors previously mentioned, and shipping costs will not be refunded if you have multiple current orders. Shipping is required for every order regardless of how many orders you place. Don't want to keep paying shipping? Order with a friend a split the shipping cost! We make $0 from shipping, so feel free to make a group order under one tracking number/shipping method and divide your items amongst yourselves afterwards.
What About Local Pickup?
Local pickup you say?! Yes, we are in the process of offering local pickup! When this feature is available, customers local to the area will have the option to pick up their order at a spot local to where we are located. We hope to have this feature available to customers after our Soft Launch. (Note: we may offer Local Pickup during our Soft Launch in order to troubleshoot any issues/problems that may occur. This way, Local Pickup will be easily available to use once our Soft Launch is completed!)
All orders are processed on a first come, first serve basis. Order processing begins the day your order is placed! All orders are processed and shipped as quicky as possible, with a current maximum processing time of 4 days. We pride ourselves in being able to offer you fast and affordable processing of your order, and we typically ship out orders within 2 business days, regardless of how busy we might be. We strive to provide the FASTEST processing straight to your front door, and we know you won't be disappointed. Larger orders may take more time to process, so please be patient if there is a delay in your order processing. We guarantee you won't be disappointed with our shipping time!
Shipping Couriers - What You Should Know - How We Work With Them
Once your order is placed, shipping is immediately purchased for your order. Our default shipping courier is UPS. Should you need to use another courier, please email us at: evergreencrystalsandgems@gmail.com. Once your order has been dropped off at the shipping facility, Evergreen Crystals and Gems is no longer responsible for your package. Please utilize your order's tracking number(s) to verify your order is on it's way to you. Should there be an issue with your order while it is being shipped to you, you must contact the shipping courier and NOT Evergreen. Unfortunately, we are unable to take responsibility for your order once it leaves our hands.
Should your package be lost in transit, please contact the shipping courier. We, Evergreen Crystals and Gems, are unable to recover lost packages once we have given the packages to the shipping companies. We are not responsible for lost packages, and lost packages will not be replaced. All packages that are lost in transit must be reported to the shipping courier, not Evergreen.
If your package is damaged while in transit, please contact the shipping courier that delivered your package. All packages that leave Evergreen Crystals and Gems leave in-tact and heavily protected. Should the packaging of your order be damaged to the point that items are damaged, please contact the shipping courier and email us at: evergreencrystalsandgems@gmail.com. We cannot guarantee that the shipping courier will cover the cost of your damaged items/replace your package. Refunds are not granted for lost/damaged packages as it is the responsibility of the courier to deliver your package in the condition it was given to them.
All orders placed with shipping will include tracking. Each order is given it's unique tracking number by the courier. Please utilize this tracking number to see the progress of your order, and set expectations for when your order will arrive. Should an order not have tracking, you will be notified via email when your order has been dropped off at the shipping courier. As previously mentioned, we are not responsible for your package after it has been dropped off to the shipping courier, regardless of tracking. Orders without tracking rarely occur.
Some packages may require a signature upon arrival to you. This is typically based on the size and/or value or your order. If you are not at the delivery location at the date/time your order is delivered, you may receive a notification from the shipping courier to collect your package from the courier's facilities or that a delivery driver will attempt to deliver and collect your signature the following day(s). Should you fail to collect your package from the courier after the mandatory holding timeframe, your package may be returned to Evergreen Crystals and Gems. We are not responsible for a package that was failed to be collected/signed for, and your order/package will typically be returned to us by the shipping courier. Should this occur, no refund for your order will be issued. You will be contacted and notified via email that your order has been returned to us, and we will attempt to contact you 3 TIMES before your order is forfeited and returned to inventory. YOU are responsible for additional shipping costs should you wish you have your order shipped again, and further shipping arrangements will be discussed so that you may obtain your package. IF your packages are returned to us more than once, we unfortunately will be unable to take orders from your website account moving forward, unless prior arrangement are made between Evergreen and the customer. We suggest changing your shipping address on your account if you previously had an issue with delivery/a returned package. Should you not want your package shipped again due to a delivery issue/returned to us by courier, please contact us so we may make arrangements for a redelivery, which will be at your expense.
Save on Shipping Costs
Want to save on shipping costs and avoid paying for shipping over and over? So do we! We offer open basket purchases where you can purchase items and use the coupon code "OPENBASKET" to avoid paying additional shipping for small orders. This coupon code can be combined with all other coupons, so you will always have the opportunity to combine your orders and pay shipping one time. If you have a rather large/heavy order, then you may be subject to higher shipping costs (see above section). If you currently have an Open Basket with us, please let us know when you would like your order shipped out. The best way to contact us for this is via email or direct message on one of our social media accounts. When you have an open basket, we will record all unshipped order numbers under your name along with all of the items you have purchased. If you would like to close your Open Basket at the time of your final purchase, then please leave us order notes and we will reach out to you via email/profile to confirm. This confirmation will include all of your order numbers and a list of items purchased so that we can make sure on all ends that your items are all accounted for before shipping. If you have additional questions/concerns regarding Open Baskets, please reach out to us via email or direct message on one of our social media accounts.
Sales Tax and Shipping
Each order placed is subject to applicable sales tax. Evergreen Crystals & Gems is based in Ohio and will collect a sales tax of 7.25% on all orders based on our tax collection requirements. Under no circumstance will sales tax be removed from your order total, as we are legally bound to collect this amount of sales tax in Ohio.
If we have privately messaged you about an international order (only to applicable overseas customers), please be aware that you may be subject to taxes, tariffs, or fees at your expense for an international order. International orders are not offered to the general public at this time and are only discussed in private at this time. Should you wish to place an international order, you will need to contact us prior to trying to place an order on our website or during live sales. International orders are also subject to our local Ohio sales tax rate of 7.25%
Changing Shipping Information
If you have had a change of address/delivery destination, then please update the shipping address in your account. Should you need to urgently contact us regarding a shipping address issue, please email us ASAP. Because we process orders so fast, we need to have the correct shipping information at the time your order is purchased. Should you fail to contact us or update your shipping address in your profile, Evergreen is not responsible for your package being delivered to a non-updated address.
Please keep in mind that we cannot manually change your personal information in your account, and that that information must be updated by YOU. It is your responsibility to confirm your shipping address before placing an order. If you have not updated your address and have not notified us before your package is shipped out, then you will not be refunded for your order. It is your responsibility to obtain your package at your discretion should you not have the correct information in your profile. Evergreen will not recover your package for you.